Due to the instant, downloadable, and intangible nature of digital software and digital license keys, all sales are considered final once the digital product is delivered, downloaded, or activated, except where required by mandatory applicable consumer laws or specifically covered under Section 3 of this policy.
By purchasing or activating our software, you agree to the applicable Purchase Terms, Refund Policy and Software License Agreement.
1. Digital Products & Sales Finality
Flare Studios creates and distributes digital creative software, including the A8SDT 2026 multimedia engine, video effects plugins, motion presets, templates, and digital asset packs.
Unlike physical merchandise, digital products cannot be physically returned once license keys are generated and downloaded files are retrieved. Consequently, once a product has been digitally delivered and activated, purchases are non-refundable unless an exception applies under this policy or compulsory consumer protection legislation.
2. Statutory Consumer Rights & Right of Withdrawal
Nothing in this policy limits or excludes your statutory rights under mandatory consumer protection laws applicable in your jurisdiction (such as statutory guarantees against defective software or statutory 14-day cooling-off withdrawal rights in the European Union / United Kingdom before digital delivery execution begins).
When purchasing on our store, you expressly consent to immediate digital performance and acknowledge that your right of withdrawal is waived once download links are accessed or license activation is initiated, in accordance with applicable digital goods regulations.
3. Eligible Refund Conditions
Flare Studios is committed to product excellence and creator satisfaction. We will honor a full refund under any of the following verified conditions within 14 calendar days of purchase:
If the software experiences a critical, reproducible defect or severe crashing on a computer system that fully meets our published System Requirements, and our engineering support team is unable to resolve the issue or provide a working hotfix within 7 business days of receiving your detailed diagnostic report.
If you were mistakenly charged multiple times for the exact same product SKU within a 24-hour window due to a payment gateway timeout or checkout error. The duplicate transaction will be refunded in full immediately.
If you purchased a pre-order product before final release, or if our automated delivery system failed to issue your download token and license key within 48 hours and you wish to cancel before key generation.
4. Ineligible Refund Scenarios
Refunds will not be granted under the following circumstances:
- Failure to verify System Requirements: Inability to run the software due to sub-spec hardware, unsupported legacy operating systems, lack of dedicated GPU, or missing OpenGL/DirectX/Metal hardware acceleration explicitly listed on our site.
- Change of mind: Deciding you no longer need the software, lack of editing experience, or subjective preference after successful download and activation.
- Refusal to cooperate with troubleshooting: Refusing to provide standard crash logs, OS specs, or GPU details needed by support to investigate reported technical issues.
- Asset pack & preset downloads: Preset packs, audio SFX, LUTs, and motion project files that have already been downloaded to your local drive.
- License violations: Accounts found to have engaged in key sharing, cracking, unauthorized reverse engineering, or resale.
5. License Revocation Upon Refund
Upon issuance of any refund, all associated license keys, download tokens, and machine activations are immediately and permanently blacklisted and revoked in the Flare licensing database.
You are required to promptly and permanently uninstall and delete all local copies of the refunded software, plugins, and accompanying assets from all devices.
6. How to Submit a Refund Request
To initiate a review under our eligible refund criteria, please send an email to our support team:
Refund Request Instructions
Subject: Refund Request — [Your Order ID]
Please include in your message body:
1. Full Name and Checkout Email
2. Stripe Invoice / Receipt Number
3. Product Name and License Key
4. Detailed reason for refund and technical crash log / diagnostic summary (if applicable)
Our team reviews all requests within 2 business days. Approved refunds are credited to the original payment method within 5–10 business days depending on your bank.
7. Payment Disputes & Chargebacks
We encourage all customers to reach out to us first at flarestudiomex@gmail.com to resolve any billing concern or technical difficulty. Initiating an unauthorized bank dispute or fraudulent chargeback without prior communication will result in the immediate and permanent suspension of all Flare accounts, license revocations, and reporting to merchant fraud databases.
8. Binding Agreement Clause
Purchasing, downloading, or activating software from Flare Studios signifies your express acknowledgment and legal acceptance of this Refund Policy in its entirety.
9. Support & Contact
For assistance with product setup, license issues, or refund questions, our team is ready to help: